Download and install the current client software package from the Administration workspace. They all say there are no apps available (which there are) and under Devices, it says "This device is already set up in another organization. Create a new trial or paid account and re-enroll. I am a Helpdesk technician in a Small organisation of 25 users. Saved a lot of time and struggle. After you've wiped the blocked devices, you can tell the users to restart the enrollment process. This will help you to set rules and configure policies, and will improve the effectiveness of device management for devices enrolled and managed through Intune and CME. Then you will need to sign out of the device, and sign back into it using a local administrative account, and then rejoin the device again (or just Autopilot reset). Important: this menu is not available on Windows 10 / Windows 11 multi-session edition for Azure Virtual Desktop. Contact Microsoft Support as described in. They're vulnerable until they enroll in Intune. For macOS devices managed in Configuration Manager, you can: To help minimize vulnerabilities, move macOS devices after Intune is setup, and your enrollment policies are ready to be deployed. These steps initiate a setup wizard that downloads Android Device Policy on the device. On the devices, uninstall the Configuration Manager client. After some devices were updated to the latest build, the Intune MDM certificate was missing. This article provides suggestions for troubleshooting device enrollment issues. The Apple Push Notification Service (APNs) provides a channel to contact enrolled iOS/iPadOS devices. If the user fails to sign in, they should try another network. This error is caused by a custom action that is based on Dynamic-Link Libraries (DLLs). Do not rename or move any of the extracted files: all files must exist in the same folder or the installation will fail. For other prerequisites, including sign-in requirements, see Plan your hybrid Azure AD join implementation. Yes we have. To clean up the stale device record from Intune: Issue: Enrollment fails with the error The machine is already enrolled. Please use this user account to sign in to the Windows device or . Click on the link and follow the instruction, 6. We have recently acquired two new laptops which we cannot the device in company portal when running through the 3 stage process to "Set Up Your. Sign in as member of the Global administrator Azure AD group. See information about how to, Check that all enrollment prerequisites, like the Apple Push Notification Service (APNs) certificate, have been set up and that "iOS/iPadOS as a platform" is enabled. Contact company support for help.". Follow this procedure to Manually re-register a Windows 10 / Windows 11 or Windows Server machine in Hybrid Azure AD Join. Intune is a Mobile Device Management service that is part of Microsoft's Enterprise Mobility + Security offering. This is a device that is new to our Intune Management and is being provisioned by Autopilot via the GPO. This failure may occur because the computer: Double-click Certificates, choose Computer account > Next, and select Local Computer. Sign in to the Intune admin center. https://social.technet.microsoft.com/Forums/en-US/f2d29524-afce-42ab-9e48-673813c74c4e/unable-to-ree https://docs.microsoft.com/en-us/azure/active-directory/devices/faq, https://call4cloud.nl/2021/04/alice-and-the-device-certificate/, https://call4cloud.nl/2022/09/intune-the-legend-of-the-certificate/. Simply copy the powershell script below and save it. The device is brand new so it has never been connected to Intune before. is there any benefits for using autoenrollment from MEM or from SCCM or from GPO? Here's the reference for you about When I downloaded the Company Portal from Windows Store and sign in, the app says that another organization is managing the device. "Your Device is already being managed by an organization" I do see the device under Azure AD Devices, but not under regular devices in InTune. I'm in the second segment of the course Enroll Devices into Microsoft Intuneand have reached the stage where I install the Company Portal app from the Windows Store. 7: Add apps - Apps can be assigned to groups and automatically or optionally installed. If you use another MDM provider, such as Workspace ONE (previously called AirWatch), MobileIron, or MaaS360, then you can move to Intune. Then complete the most relevant of the following solutions: If the user is enrolling a VM for testing, make sure it's been fully configured so that Intune can recognize its serial number and hardware model. As a global administrator, you can assign roles to users, such as Help Desk operator, Application Manager, Intune Role Administrator, and more. Another thing to try would be to go to: %USERPROFILE%/Appdata/Local/Packages. There is a way to manually re-enroll your Windows 10 PC without loosing all the current configuration and apps deployed by Microsoft Intune. Verify that your account and subscription to Intune is still active. Enter your AD FS servers fully qualified domain name (for example, sts.contoso.com) and select, The steps to get an APNs certificate weren't completed, or. The client computer is already enrolled into the service. Intune doesn't support the version of Windows that is running on the client computer. will it than re-enroll it automatically as it did for the first time? In the Server Address box, enter your ADFS servers FQDN (IE: sts.contso.com) and click Check Server. By default, Intune auto . Support Tip: Enrolled Windows 10 devices not able to use the CP app to install
You can also export Active Directory users using the UI or through script. so no registry issues. Find the certificate for your AD FS service communication (a publicly signed certificate), and double-click to view its properties. To get to the correct screen, go to Microsoft Endpoint Manager, click Devices, Enroll Devices, click Automatic Enrollment. If that button exists, you should be able to click it to be navigated to another page. Option 1: Group Policy: You can open the group policy object editor and browse to. For help in determining if WS-Trust 1.3 Username/Mixed is enabled in your identity federation provider: Issue: A user receives a Profile installation failed error on an iOS/iPadOS device. The device can't be enrolled because the user's account doesn't have the necessary license. We have tried removing and re-adding the devices on Azure AD but this has not made a difference. In both cases, the feature will basically create a scheduled task to enroll the PC at next logon. If devices are found within this devices page, let's check Settings page near the bottom left within the Company Portal for an "Identify" button. Guided Access app unavailable. On the affected device where the Company Portal is displaying that warning, could you check to see the device you'd expect on the Company Portal's devices page? The policies you imported are shown. Please can someone advise us as we are unsure where to go. There has been many wasted hours troubleshooting it and trying to fix it. Mathieu Ait Azzouzene. This topic has been locked by an administrator and is no longer open for commenting. To be properly executed, the enrollment command must be entered in a SYSTEM context. Worked fine for a few then all of a sudden it gave up. For more information, see Role-based access control (RBAC) with Microsoft Intune. I ended up opening a ticket, now wait and see. Everything works smoothly afterwards. It's been frustrating and I want to figure this out so I can get it off my plate. Follow the wizard prompts to export or save the public key of the parent certificate to the a file location of your choice. Navigate to endpoint.microsoft.com, choose Devices in the left navigation pane, then Configuration Profiles. If the device is still assigned to another user in Intune, its former owner did not use the Company Portal app to remove or reset it. That seems to have fixed the problem. Reach out to me on Linkedin https://www.linkedin.com/in/leon-black/. I think the problem was that the users had enrolled too many devices and that was causing the issue. I have around 6 dell laptops that are all giving me the same message in the Company Portal app. Next, the user will be prompted to scan a QR code or manually enter an enrollment token to complete the work profile setup. Unfortunately, not made a a difference. On theEnter your passwordscreen, type your password. [!IMPORTANT] can't connect to the Intune service. This is great and useful for the staff member until you want to then join it to your AzureAD. If your device OS is Windows 10, could you try the following steps, 2. Deleted devices are removed from the list of managed devices. Android 5.1+ To set up a work profile on their device, a user can . For more information, see assign licenses. Sign in to the Microsoft Endpoint Manager admin center; Choose Devices > Android > Android enrollment > Personal and corporate-owned devices with device administration privileges > Use device administrator to manage devices. We have recently acquired two new laptops which we cannot the device in company portal when running through the 3 stage process to "Set Up Your Device". This deployment guide includes information when moving to Intune, or adopting Intune as your MDM (mobile device management) and MAM (mobile application management) solution. SelectAccess work or school, and make sure you see text that says something like,Connected to Azure AD. Issue: This problem may occur when you add a second verified domain to your ADFS. Thanks Coopem16 I will definitely check it out1. I am just getting started with Intune and experienced this today on a device. When devices unenroll, we recommend using conditional access to block devices until they enroll in Intune. You can adjust implementation tactics based on your organization requirements. A user account that is added to Device Enrollment Managers account will not be able to complete enrollment when Conditional Access policy is enforced for that specific user login. For more information, see enable tenant attach. If devices dont check in: Resolution: Share the following resolutions with your end users to help them regain access to corporate resources. Determine if there's something wrong with the VPP token and fix it. Cannot retrieve contributors at this time. I found what eventually pointed me in the right direction here:https://social.technet.microsoft.com/Forums/en-US/f2d29524-afce-42ab-9e48-673813c74c4e/unable-to-ree HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Enrollments. Confirm that Safari for iOS/iPadOS is the default browser and that cookies are enabled. Repeat the phased cycles until all users are migrated to Intune. Several Office 365 products include Intune, so it's a popular choice for managed device management (MDM). - edited Press question mark to learn the rest of the keyboard shortcuts. In your folder, the policies are exported. Please make sure the user account used to sign in to the Company Portal, is the associated user with the device in Intune. Suggestions for troubleshooting device enrollment issues in Microsoft Intune. Active Directory enables this endpoint by default. Checking the Intune MDM certificate. By configuring device groups before device enrollment, you can use device categories to automatically join devices to groups when they enroll. You get the compliance, configuration, Windows Update, and app features in Intune. For example, they'll see this error if both of the following are true: The mobile device management authority hasn't been set in Intune. Microsoft explains MAM and MDM very well, If you don't want to register the device, you will need to click on no, sign in to this app only, HKLM\SOFTWARE\Policies\Microsoft\Windows\WorkplaceJoin, "BlockAADWorkplaceJoin"=dword:00000001https://docs.microsoft.com/en-us/azure/active-directory/devices/faq. Issue: An enrolling device may get stuck in either of two screens: Resolution: To fix the problem, you must: After youve fixed the issues with the VPP token, you must wipe the devices that are blocked. I'm lost as to a solution. I don't even get why that option is there in the first place. In this case, the error may mean that an intermediate certificate is missing from your Active Directory Federation Services (AD FS) server. In that case, what you are trying to set up here is an MDM co-existence scenario on a Hybrid domain-joined device. This commit does not belong to any branch on this repository, and may belong to a fork outside of the repository. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Issue: Users receive the following message on their device: I have just begun rolling out Endpoint within our Organization and am having an issue with a handful of laptops doing the same thing. I have noticed that the Device Management Enrollment Service has crashed several times. 8: Configure devices - Set up profiles that manage device settings. Thanks for sharing. When prompted, enter the path to put the policies. Still no update, follow the comments of the MS post I posted above to stay informed about it. For enrollment guidance, see the Intune enrollment deployment guide. Once Intune is set up, you can create an Intune app configuration policy that uninstalls the Configuration Manager client. What is the best way to do this? Change the directory to the folder with the script you want to run. Therefore, make sure that you follow these steps carefully. Turn on DirSync again and check if the user is now synced properly. Thank you for this, i have tried this but i am still getting the same message, we are new to Intune and in the pilot stage. To migrate a users device, the user must unenroll the device from the old tenant, and then re-enroll in the new tenant. Before users can enroll their devices, they must be members of the right user group. For example: For more information, see Get-AdfsEndpoint documentation. Open the Windows PowerShell app as administrator, and change the directory to your folder. Follow the wizard prompts to import the parent certificate(s) to. After you join your device to your organization's network, you should be able to access all of your resources using your work or school account information. Run company portal and login with the user i just logged in as. More info here. This has worked several times. We also need to clean up its tasks and remove the folder. Issue: Some Samsung devices that are running Android versions 4.4.x and 5.x might stop checking in with the Intune service. Many Git commands accept both tag and branch names, so creating this branch may cause unexpected behavior. The Prepare Assistant appears. With Microsoft Intune Device Management you can: Ensure devices and apps are compliant with your security requirements. We have the "Enable automatic MDM enrollment using default Azure AD credentials" GPO set to User Credentials. Issue: A user receives a Profile installation failed error on an Android device. This is a clean new install of windows 10 pro in eval mode. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. Confirm that the device doesn't already have a management profile installed. When devices are unenrolled, they aren't receiving your policies, including policies that provide protection. MAM is set to none. We have recently rolled out Microsoft Intune in our company to manage our devices. On the Set up a work or school account screen, select Join this device to Azure Active Directory. Curious if any different reporting in the CP web app. Awaiting final configuration from Microsoft. [! important ] ca n't be enrolled because the computer: Double-click Certificates, choose computer account next... To restart the enrollment process an administrator and is being provisioned by Autopilot the! Once this device is already set up in another organization intune is still active and remove the folder device to Azure active directory 10 Windows... 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Of a sudden it gave up credentials '' GPO set to user credentials enrollment guidance, see Get-AdfsEndpoint.... Edition for Azure Virtual Desktop enrollment fails with the device does n't already have a Management profile installed few all! Get-Adfsendpoint documentation follow this procedure to manually re-register a Windows 10, could you try the following with. The MS post i posted above to stay informed about it key the. Receives a profile installation failed error on an Android device 1: group Policy object and... Pc without loosing all the current Configuration and apps are compliant with your security requirements or school screen... Found what eventually pointed me in the CP web app frustrating and i want to run many... Configure devices - set up Profiles that manage device settings it did for the first place of. `` Enable Automatic MDM enrollment using default Azure AD but this has not a... To stay informed about it the following steps, 2 to endpoint.microsoft.com, computer!