There was one question as to whether you were apply for it or an agent acting for you. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Carnival Cruise Line May 31, 2021, is the last day to request a cruise credit or a full refund for select cruises canceled in 2021 and 2022. OurCruise With Confidence program offered guests the ability to cancel their sailing for any reason, within 48 hours of their sailing date, in exchange for a 100% Future Cruise Credit for amounts paid toward their cruise fare;The program also offered our Best Price Guarantee allowing guests to change their price or promotion up to 48 hours before sailing. Can I use those certificates later regardless of their original expiration date? I made my reservation using Casino Certificates. What if a Future Cruise Credit (FCC) was used to pay for my existing cruise, and now I want to cancel it and receive an FCC under Cruise with Confidence? Photo Credit: Wandering views / Shutterstock. I booked a cruise on board that has now been cancelled by Celebrity. See Miami's spectacular coastal sites including the beautiful downtown Miami skyline, the Port of Miami, Fisher Island, Miami Beach and "Millionaire's Row" - the homes of the rich and famous. Very easy to doand got the same message as Jim in response. Celebrity's Cruise With Confidence program allows travelers booked by January 31, 2021, to cancel their paid-in-full reservations within any of the below penalty phases, up to 48 hours prior to the scheduled start of their trip. If I choose to be refunded, but then change my mind and decide I want a Future Cruise Credit instead, can I do this? This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. What You Need to Know. Their response: "We are offering a 1 year Future Trip Credit for rescheduled travel dates on this policy. Its not there as yet. Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking? Celebrity Cruises: 30 business days. We had loads of emails through last night cancelling our dinner reservations and upgrade to Premium Beverage package. We are collaborating with CLIA, the Centers for Disease Control (CDC), and other government and health officials to assemble new processes and standards for the cruise experience, including boarding at terminals. Featured review. How are Non-Refundable Deposit bookings impacted by this policy update? What did the Cruise with Confidence program offer? :3"/ Cu*D Celebrity is allowing travelers with bookings made by Jan. 31, 2022, to cancel as little as 48 hours before sailing for a full refund. So, Celebrity is ahead in the notification dept. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. We had to cancel our cruise last September. Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare(available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. Will I receive a refund for those? Yes. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. Right Now they Have Cancelled cruises through April 10 based on my last chat w/X. SUMMIT BERMUDA/CAN/GREELAND 7/4/21 10/4/21. Full or partial refunds issued due to denial of boarding or disembarkation caused by symptoms, exposure, or a positive test for COVID-19 immediately prior to or during the sailing are dependent on full compliance with all policies and protocols found in section 4 of the cruise contract. 2 0 obj However, if a guest paid for CruiseCare and their sailing has now been canceled by Celebrity Cruises due to our suspension of operations, their CruiseCare plan cost will be refunded. 19952023, The Independent Traveler, Inc. I am booked on a Celebrity cruise - booking ref 7415041 - on Celebrity Silhouette leaving Southampton on 29 August 2023 going to Iceland and Ireland. Remember they really don't owe you anything. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. S*#sR % If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? For cruises of 4 nights or less, guests are no longer eligible for a partial refund at 30 days or less. What if they want to cancel over fear of the coronavirus (COVID-19) spreading? I also reserved my hotel rooms and other arrangements with refundable deposits. If your original booking was cancelled due to Global Suspension and you chose compensation in the form of 125% FCC, which was applied to a new sailing that has also been cancelled as part of Global Suspension, you may still choose to receive a refund. By requesting a Cruise with Confidence FCC, you are cancelling your reservation and waiving any right you may have had to receive any refund of the cruise fare paid, even if the sailing is later canceled by Celebrity Cruises. CC Help Jenn Hi All, I'm a younger person and prefer to avoid a travel agent whenever possible. #2. Cruise With Confidence is available through March 31, 2022 on sailings departing on or before 9/30/22. Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? To that extent CwC at least offers the chance to retrieve your deposit albeit in the form of a FCC, better than losing 300. I think they are working through the cancellations. Crystal Cruises: Up to 90 days. Feb 27, 2023 6:39 am EST. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. What sailings qualify for Cruise with Confidence? This means that, if you cancel prior to the final payment due date, we will refund any payments we received toward the cruise fare except for any non-refundable deposits. MSC Cruises: 60 to 90 days. Can I use the Future Cruise Credit across multiple sailings, or does it have to be used for a single booking? and this is for Oct. but left Ashdod alone and added 2 days in Haifa. CruiseCare is designed and intended for US residents only. Taxes and fees are not part of the FCC. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Celebrity cancelled our 3/27/20 cruise on 3/13/20. For guests residing in the UK and Ireland, full payment is required at 57 days prior to departure. Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier. To Lift & Shift the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. I was just addressing those in the US downsmead, but thanks for mentioning the situation for those in the UK to anyone who may not be aware. Celebrity Cruises, which is a division of Royal Caribbean International, has suspended all cruises worldwide through April 30, 2021. It seems as if I do not. endobj Not sure why. Q. LauraS If I dont want a Future Cruise Credit and simply wish to cancel for a refund, what are my options? Cancelled altogether was a Celebrity Millennium Pacific Coastal cruise from Vancouver to Los Angeles, which was to embark on September 16, 2022. Verified customer. 100% of total price (No refund) In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. All sailings departing on 10/1/22 or after would be covered by the original Best Price Guarantee program. Beverages and light snacks are available for purchase onboard during this 90 minute cruise. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Celebrity Cruises has been forced to cancel the May 22 Alaska sailing out of Vancouver for Celebrity Eclipse, as well as . A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. However, FCCs cannot be used to obtain a refund. Deadline to request a transfer is May 4, 2022. How can CruiseCare help with regard to coronavirus (COVID-19)? Thank you.". I would think that most TA's (or back in the day when I was one) run on thin margins and profits so reimbursing before receiving from the cruise line would put them in a pinch My opinion on refunds is that those who live in jurisdictions which have strong consumer laws regarding cruise changes and the like are getting their refunds or face court prosecution whilst us in not so strong jurisdictions are being screwed. You must contact your travel advisor or call Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. Ifyou choose to cancel refundable air arrangements, youll receive a full refund. stream Guests who are diagnosed with coronavirus (COVID-19) while on the trip and seek care on board that results in medical expenses will have medical expense coverage available. If you do not opt-in to receive a Cruise with Confidence FCC, the cancellation policy tied to your reservation at the time of booking will continue to apply. 0:00. Additionally, they have no cash value and cannot be exchanged for a refund. Just point of view as to why some are sitting back waiting while others are jumping up and down. Final payment dates coincide with the end of the full refund period: 75 days prior to sailing for cruises two to four days long and 90 days for cruises of five days or longer. I guess they have not processed the cancellation yet! No response or refund from Celebrity. Guests with nonrefundable flights booked through Flights by Celebrity will automatically receive a refund. NOTE: Reservations with existing FCCs on cancelled sailings, who elect to Lift & Shift, may move their FCC to the new reservation on 2022/23 sail dates. How can I start the process for a full refund? I have booked a Celebrity sailing because of the recent suite deals and now plan to cancel a reservation on another line. If you take advantage of the Future Cruise Credit, yes, you will be entitled to keep the onboard promotion, subject to its terms. This week, Celebrity Cruiseswhich is actually a subsidiary of Royal Caribbean Groupnixed four of its own planned trips on the Celebrity Eclipse, spokesperson for the company Susan Lomax. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. Current Celebrity FCC's issued due to suspension of sailing are valid for use by April 30, 2022 for sailings beginning by September 30, 2022. Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. Waiting game for refundsit is out of my realm of influence, and Ive done all I can do. Yes, as long as the refund hasnt been processed, you can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise. On a Facebook page thread, it was indicated that the link for the refund was removed from Celebrity. All deposits are non-refundable . We were on the 3/6-15 as well. If you must cancel the cruise: Cancellation fees are charged according to the number of days before sailing at the time of cancellation. If so desired, eligible Guests will be included in the applicable Refund Event Refund Program which will outline the procedure and process for receiving a refund. Pricing guarantees: Celebrity's Best Price Guarantee essentially protects both the price you book at and the added offers available for that sailing. I'm a bit leery of clicking on an unknown entitiy. The agent was very understanding when I voiced concern about the trip. If your cruise has been cancelled. sdnich 1k May 24, 2010 San Diego #2 Posted Wednesday at 09:15 PM We got Covid on our Sept cruise and. , explore Europe in Relaxed Luxury. FAQs: Cancellation Policy & How to Cancel | Celebrity Cruises FAQs Overview Home Frequently Asked Questions Cancellation Policy Cancellation Policy What is Celebrity's cruise or Cruisetour cancellation and refund policy? When Celebrity cancels the cruise: Guests booked on cruises affected by suspensions of sailing are currently being offered 125 percent of their fare in the form of future cruise credits. cruise with confidence cancellation & global suspended sailings refund request If you have booked any shore excursions, beverage packages, or other pre-cruise purchases, you will receive a refund to the original form of payment. That information is also on the line's celebritycruises.com website. Why is it suggested to add CruiseCare at the time of booking? Started June 21, 2021, By Emails will be answered in the order received. The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. Guests who cancel their cruise reservations for a cruise that is between one and five nights will not be charged a penalty if they cancel their reservations 60 days in advance of their. Reservations not moved to a different sailing date by August 17, 2021 will default to a refund. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. If I applied an FCC issued under the Cruise With Confidence program and my newer booking has now been suspended, can I now choose a refund? If your sailing falls within the qualifying timeframe, you can submit your request to cancel your reservation and receive the Cruise with Confidence future cruise credit (FCC). Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. I click on the closest date and proceeded without any problem. Below Deck's drama-full season 10 is not getting a reunion show - after a double staff sacking and an online row between Captain Lee and Sandy, a sacked steward has claimed. Like everyone, I am keen for closure for my cruises in the system (next one meant to be 21st April). Future Cruise Credits can be applied to 2022 Christmas and New Years holiday sailings. Guests booked on that sailing received an. These FCCs can be applied to satisfy any remaining balance due for the cruise fare on an existing booking. Celebrity Cruises and Royal Caribbean International, both subsidiaries of Royal Caribbean Group, have canceled cruises as COVID continues to spread. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Additionally, if you received an onboard credit as a result of a redeployment, charter, or other goodwill gesture, it will also follow you to your new booking. Like most cruise lines, Celebrity refunds triggered by guest cancellations are based on length of cruise and the number of days prior to sailing. To qualify for the new Cruise with Confidence policy, what is the last day to cancel? We canc March 11 for our April cruise. No response or refund from Celebrity. If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? I just had my NCL cruise get cancelled this month and since they offered nothing that was reasonable I booked with Celebrity. Works fine. I had the same type of incorrect date on my cruise. Payments are refundable only when either Celebrity Cruises or The Smooth Jazz Cruise cancels or reschedules the cruise ("Refund Events") by 14 or more calendar days. FCC may be transferred to another guest in an Individual or non-contracted Group booking. 4 0 obj Plus, our limited-time bonus onboard . It provides reimbursement if guests are quarantined for coronavirus (COVID-19) while on the trip and unable to return home on the originally scheduled date. This is way out of final payment so it would be 100% refund. I cancelled my June 12 night Canada/New England cruise on the Summit. Started August 27, 2021, By A couple of reports on there of refunds received but it is not clear whether they are TA or direct bookings with X. I think that X would have to refund to TA so TA can refund to passenger. We have a neg credit balance at this point from the cancelled excursions, dining & spa pre cruise res. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. Alternatively, if the new cruise fare is lower than the value of the FCC, the remaining funds will continue to be available on the initial FCC until the FCC expires or the balance is zero, whichever occurs first. ^^LvVr27+x{cW=)@0@%w, Ships' Registry: Malta and Ecuador. The insurer may make a decision in your favour, yet do not be surprized if not. Refer to your specific Cruise Ticket Contract, provided at the time of booking. You will be able to leave a comment after signing in, By Well, 48 hours and two emails l. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Serenade . All Rights Reserved. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. So if youre sailing after that, wait a week & see what happens. These FCCs are issued to guests via email, with the guests travel agency in copy if it was booked through one. Is there a way to figure . Enjoy 75% off your second guests cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. There are detailed posts onother threads..If I find mine, I will copy and paste. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Unfortunately, no. Disney Cruise Line: Did not respond to a request for information. Please note that any amendment or transfer fees will also be charged when a booking is cancelled. Multiple FCCs may be applied per guest within the same reservation. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Ship Exterior on Celebrity Edge (Photo: Cruise Critic), Aqua Class Cabin on Celebrity Edge (Photo: Celebrity Cruises). The stress levels were increasing until the TA advised that all March/April travel needed to be cancelled because of UK government recommendations and thatthey were working on it. Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides? One thing I will say, NEVER, EVER book a non-refundable trip! 2023 Celebrity Cruises, Inc. This was OBC used so no refunds due from these. If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. On 3/21/2020 at 4:38 PM, meechee341 said: 19952023, The Independent Traveler, Inc. Cancelled Cruises Refund Tracker/Discussion (merged topics). What Happens If There Is a Cruise Price Drop After Booking? March 15, 2020 to April 10, 2020 sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically and the $200 cancellation charge will be waived. Inside those dates, cancellation fees will apply according to the timeframes found below. The future cruise certificate will be issued to you within 30 days. On cruises cancelled or shortened due to mechanical issues prior to departure without any problem San Diego # 2 Wednesday. Guidelines for various cruise lines my options closest date and proceeded without problem! Departures and no-shows certificate will be issued to guests via email, with the guests travel agency in copy it... Was indicated that the link for the New cruise with Confidence is available through March 31, 2022 other. Sailing date by August 17, 2021 will default to a request for information the time of.. 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Ships: Celebrity 's Best Price Guarantee essentially protects both the Price book! Made to cancellation schedules and refund guidelines for various cruise lines leery of clicking on an unknown entitiy 125! Additionally, they have no cash value and can not be surprized if.! Not be used for a single booking and administered by Bank of,...