You wont be eligible for a refund or rebooking if your connecting flight isnt operated by British Airways but another airline company. However, no worries, Jason was a star, very friendly, helpful and Ive confidence that the monies (I was getting refunds for two bookings) and Avios will make their way to me in the 4 weeks or so I was advised. I followed the steps and was reluctant to do as I was so disappointed with the poor customer services I received from BA I decided to go ahead. All options I tried led to recorded messages and then they automatically cut you off. Update for those who used the direct link to get a refund: I did fill out the refund form and got the green confirmation screen saying my refund is being processed and that I will receive a confirmation email. Due to the continuing changes in travel restrictions, wed like to give you the opportunity to rebook onto an earlier flight, as we will no longer be flying this route from 1st April. No, never mind. Free shipping for many products! DoNotPay will send or mail the letter with all the evidence and legal chargeback codes necessary to process your request. I hope this works for my two 7500 flights from LHR to VIE (players 1 and 2). I tried the gold line but its a dead end. Plenty of people with the same story had previously gone through CEDR Dispute Resolution in the UK or their national enforcement bodies and ombudsmen, where British Airways also lost their case. It keeps telling me I am missing the title field. I was conned by the website pages shown in your article. British Airways canceled my recent flight from Boston to London. Update: 24 March 2020 06:30 PST: There are suggestions that BA is locking down the workaround that has been set out below so, if this isnt working for you, try using this link to a BA refund page that *may* work for you. when I go into my booking its only offering to cancel or change booking, I think they may have changed their site! I never was able to get ahold of them because of the changed call center hours. Most BA customers are (a) not going to want to spend hours on hold and (b) are probably not going to realize that they dont have to accept a voucher in place of a full cash refund. It worked for me .1145AM 8GMT. In this situation please contact the airline that you booked your flight with. So now I cant get my money back and Im stuck with a voucher I cant even use. any advice for those of us who did accept the voucher via the spurious link they sentI have 984 tied up in them at the moment, I cant afford to just let it go. If these items were booked with Avios and you are an Executive Club member, follow the View my bookings link from your account home page. Anyone plz help me to get rid of this. The steps that worked for me are: Enter the settings/javascript tab in chrome as shown in your tutorial. Update 13 April 2020: The direct link in this article is no longer working and the longer workaround no longer appears to be working on desktops eitherbut it may still be working on smartphones (click for more details). Basically they have completely removed the option to get a refund. When I tried to do do I was taken to a voucher offer which I was not keen to accept. You must then claim this refund at the same time as claiming a refund for the parts of your journey you did not fly. Tried again at 19.14 and it worked email received. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic. However, Ms Barber, who studied A-level law, was able to beat the airline giant in court using the Law Reform (Frustrated Contracts) Act 1943. Completed yesterday, thanks but no email received as yet. Their process is designed to frustrate a refund request and I would like to report this to the ombudsman Im sure a lot of others would too. This button displays the currently selected search type. Many many thanks! Same the link worked and presented the form. British Airways is one of the largest airlines in the United Kingdom, with a revenue of over 13 billion pounds. To determine if British Airways in fact violated the law one has to call on the courts to make a decision. As mentioned, its never a good idea to accept vouchers or gift certificates under any circumstances when eligible for cash refunds, as you usually give up plenty of consumer rights and also put yourself in danger of using the entire balance if the business goes under. British Airways can't keep your money under any . I did the same an accidentally accepted the voucher. Some people did it to help the airline, but such a misplaced display of loyalty is pointless. Id really like to be able to give you some good news here but I cant. A, Our return flight was cancelled. Please try again in a few minutes, and please contact us (hyperlink) if it still doesnt work.. You can update your choices at any time in your settings. https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund. In some cases you'll need to submit an online Refund Request form, but if you send us a request that you should have refunded yourself, it will be rejected. and you should receive an email that looks similar to this: British Airways should now process the cash refund as per its terms and conditions. Still no email and nothing has hit my account . Hi, thanks so much for this tip ! If you booked through a travel agent or a tour operator, please contact them directly to discuss your options or request a refund. I dont think Ill ever be booking with BA again after this shady business. Fyi, Finally I can access the webform and fill out the this morning around 10 am. I would like to know normally how much do they give the refund ? Hope you have a lovely day ahead! Just follow the steps outlined above and save yourself hours on the phone. Absolutely shocking that BA is actively trying to avoid meeting its legal obligations for a refund. You can file the claim by completing the. (check these links), Hyatt Place London City East An in-depth review, Buy British Airways Avios with a 50% bonus (best bonus offered), Buy Etihad Miles at just 1.38 cents each and book fantastic deals on American Airlines (if you can find them! refund applied for and confirmation email received! It most certainly does. Even though my tickets were cancellable without fees, I still got the voucher page. You can do so by dialing +1-877-767-7970. Reactivate javascript on chrome settings, accept the refund. Did you try the link I posted on the 24th (in the post above)? BA even not allowing me to manage my booking. and use it for any of your future flights. She confirmed my details, and then filled out a form on her end. No email as yet and the link worked no need for chrome/java etc. It worked for me when tried at 6:28pm. We have helped over 300,000 people with their problems. You can claim a refund for the parts of your journey which you did fly, provided that you can prove that the journey no longer serves any purpose in relation to your original travel plans. I made a complaint to their customer relations and after a month waiting thru answered they dont do anything about this. Had a text from BA yesterday that my flight has been cancelled and its absolutely shocking how difficult they make it to try and get a refund, its impossible to get through on the phone and they automatically cut your call off. But if I activate Javascript allows again, I can send a form to BA without error. Here's a step-by-step guide: Open up the British Airways website in Google Chrome. Anyone have/had this issue.. What is the solution. British Airways Customer Relations. We can help you get: DoNotPay is your go-to partner for help with almost any issue. Submit your British Airways refund request form. Thank you for the very nice comment. Like BAs change of policy on eVouchers issued after flights had been cancelled, this appears to pre-emptive move to avoid possible legal or regulatory action in response to claims that consumers have been treated unfairly. Travel better! Even if British Airways has cancelled your flight(s) already I would not click on a button that just says cancel booking that may just lead you to a voucher page and may even give BA some wriggle room to try to claim that you cancelled your trip even if they beat you to it. Lets see what happens. Thats great!! Dear Customer Email received, lets wait for the cash refund! 3- 14/4/202 I made a formal complaint via email and attached all the screenshots /confirmation emails etc inquiring about my refund. To claim a refund, please follow the same steps as for. Refund reached my bank account 72 hours after the phone call. You can also call up British Airways customer services to discuss cancelling or amending a flight. Same thing. My original bookings are still there. Brilliant, it seemed to go through, will wait and see. But a mystery remains why did British Airways cancel your flight and then consider you a no-show? I wish I had seen this article before I was duped into taking the voucher in exactly the way that you described. Hilton Honors Gold Fast Track Four Nights Within 90 Days (Status Valid Through Early 2025), American Airlines Buy AAdvantage Miles Up To 45% Off Sale Through March 3, 2023, Lufthansa Unveils New Allegris Double First Class & Business Class Suite Plus Products, Aegean Miles+Bonus Domestic Award Ticket Sale For Travel March 1 31, 2023 (Book By March 1), Hyatt Award Category Changes March 28, 2023, Airfare of the Day -Business Class- DELTA New York to London from $2,277, Air France-KLM March Promo Awards For Travel Through August 31, 2023, UK Customer Wins Court Case Against British Airways Over Refund Voucher For Cancelled Flight. Im sorry to hear youre still unhappy with how weve dealt with your refund request. DoNotPay can help you get your British Airways refundquickly and without hassle. I waited for about 5 mins to get representative and had no issues getting a full refund. One has to highlight through that BA never claimed that the voucher can be used within time frame X for a specific destination such as Japan (which is the issue on hand). Any unused Future Travel Vouchers will now be automatically refunded by BA. I had my flights from Heathrow to Germany and back cancelled with 6 days notice on Friday. The standard cancellation and refund fee is 35 British pounds ($39.77) per person. Even if you miss your connecting British Airways flight, youll be booked the next available one. Excellent! It looks like your flight wasnt canceled after all. Please wait for confirmation that your booking has been cancelled.. At what time did you attempt the workaround? To book a different flight on the same date, free of extra charge, To book a flight for different traveling dates, free of extra charge, Youll have to pay more if the price for different dates is higher, How to Request a British Airways Refund Over the Phone. DEPLORABLE CUSTOMER SERVICE. In fact, we can also collect evidence on your behalf and reach out to the merchant. I am due to fly BA GRU-LHR-BCN end April being the return leg of a trip that started from BCN in early March. Once again, Im sorry we werent able to resolve this between us this time. In its guidance BA has acknowledged there are some issues regarding the use of these vouchers. Our flight due April 8 was canceled on March 18. This request process is where the problem lies. Theres no harm in calling BA and asking them to check on your situation but be prepared for a long hold time if you dont have Gold status or higher. British Airways is one such airline. Youll be notified when one of the agents is ready to receive your request. The way I got my credit was by talking to a supervisor at my credit card rewards travel program and politely requesting that the supervisor call British Airways while I waited on hold, and remind British Airways of their legal obligation to provide a cash refund. Chat consultants on BAs website encourage passengers to keep calling but after 40 failed calls I realize that the future voucher is useless and essentially a scam. After many days of waiting to see if it would work I reluctantly clicked on the voucher button to see whether that wasnt working either and hoping that if it was I could still get out of it. It is not the bank advertisers responsibility or any other advertisers responsibility to ensure all posts and/or questions are answered. The airline said it canceled the flight because of operational constraints. British Airways sent me an email promising to do everything we can to get you where you need to be.. I followed the instructions & clicked cancel. British Airways and EasyJet are both refusing to refund unused vouchers for flights that were cancelled during the pandemic, according to Which ?. All I want is a guarantee from BA that when the restrictions are lifted I can continue my journey at no cost to me but I cant get those assurances by accepting a voucher. Ill sit tight until they cancel the flights. I followed the instructions and received an email from BA confirming that my refund request has been lodged. I was so outraged by BAs deceitfulness that i closed down the website with a view to contacting BA by telephone. But if you had used part of the ticket, your refund will be less than the used portion. Ive shared this with other people in the same situation. Since 2011, we have been helping millions of visitors like you untangle travel loyalty programs for free upgrades, flights and hotel nights. It most certainly does. If your flight gets canceled, you can rebook it for free. Im delighted things worked out for you its always good to hear of a victory for the customer , I was not willing to make an international call to British Airways and was able to find this page with my husbands help, and submit a claim online! And I think I used some points to part pay will those be refunded too? If CEDR take on your complaint, well withdraw any previous offer of settlement weve made. 15:30 GMT, Thank you for the kind words and thank you for sharing the information (but Im also only sharing someone elses great work). If you wish to apply for a voucher to travel at a later date, please go to Manage My Booking. Thanks and hopefully someone can help us on this ???? Thank you! *sigh*. I went through this process as soon as my flight was cancelled and it worked perfectly. Do you know why it takes so long to loading?? A case with a reference number was created and was promised that someone will get in touch with me as soon as possible (this never happened). If you book your car, hotel, transfer, or anything else together with your plane ticket and the flight gets canceled, you can claim the refund. No email yet but this gets me further than I have managed by phone so thank you! Ms Barber said she had requested the vouchers in effect store credit to the value of her flights in March 2020, after Japan closed its borders to foreign travellers during the first wave of the pandemic. Try this number 0800 123 111 and choose other every time youre given an option to choose. I have recently experienced that British Airways continues to offer Future Vouchers as a compensation for canceled flights and attempted rebookings. But you need to actively request your voucher is transferred into cash - we explain how to do this below. Even though this one case had a positive outcome, many thousands of people were still stuck with vouchers or probably never ended up redeeming them or manually requesting a refund in 2022 when that option became available. I dont want the voucher because they make you start AND COMPLETE your journey within 12 months of the original outbound flight date, so you dont even get 12 months to use it. I took screen shots of both the application and their website response. When I called to explain I was basically told tough luck. Warm regards, But British Airways canceled my flight. 2. A woman who took on British Airways (BA) in court without legal representation has won her case in a row over flight vouchers. (and Ill take the thanks on behalf of Antonio who figured this all out). If you need further assistance please contact us, we are here to help. Important information about your booking My flight just got cancelled this morning and I would like to apply what you shared. A lot of people dont seem to be getting email confirmations but Im not convinced that means that a refund isnt being processed. Do I have to repeat again fill out the form later? Has anyone actually received any money back from BA yet and if not how long is it expected to take? British Airways is currently breaking up low value Future Travel Vouchers and returning the cash and Avios directly to bookers, in an attempt to reduce pressure on the call centres. I called the US toll-free number (877-767-7970) at about 3pm US Pacific (2300 UTC), spoke to an agent in New Dehli, and got a full refund started it took about 6 minutes on the phone, including waiting for the confirmation to arrive in my mail. Got a consumer problem? Fingers crossed. You can also use DoNotPay to request refunds/chargebacks for different companies. Thirdly, the button which claims to offer customers the option to cancel and get a refund leads to a page that looks like this: There is no option to request a refund, just an option to request a travel voucher in place of whatever monies are actually due to the customer. eVouchers CAN be used on ba.com so the passenger can rebook without picking up the telephone. Instead, it accuses her of missing her flight. Just tried for my wife at 10:30PM on the 24th Mountain Time it still works! I just did it though clicking the link worked for me, i didnt need to do the whole chrome/java thing? If an airline cancels a flight, it owes you a full and prompt refund under its fare rules and federal regulations. Subscribe to Elliott Confidential, our email newsletter. Im still having trouble! She took all my details and said she will escalate my request. It took about 3 minutes. If you booked your connecting flight separately with another airline, we won't be able to help, even if our flight was delayed. Jennie Barber cited legislation from 1943 to win flight refund in court battle with British Airways. Sadly, select airlines are duping their passengers into believing that this may not be so by making a refund incredibly hard to request and, as is the case with British Airways, sometimes even removing the refund option completely from their websites. Other than helping you get your British Airways refund, below are other things you can do with the help of DoNotPay: Create your DoNotPayaccount today and solve any problem with just a few clicks of the button. that this works for makes me smile . taxes) to the original form of payment. Then it just takes me to the future voucher page. The Java script business didnt seem to do anything for me. If I already accepted the voucher (because I did not know the option for getting a full refund), can I exchange my voucher for cash? Please come back and let me know when the money comes back in (thats the important bit!). If you have any car or hotel reservations, or insurance associated with this booking you will need to cancel them separately. I am using same Ref number they provided on ticket, and my last name as well BUT still same error message. Paul. British Airways passengers have told the BBC that they have been refused cash refunds for cancelled flights. After all, the button they clicked on promised them an option for a refund but the page it led to just offered a voucher a lot of people are going to think that the voucher *is* the refund. How Long does it take to send confirmation email after I see below message submitting the request? The honest answer here is that I dont know for surebut I suspect that the answer is no. Sorry I cant be more positive but hopefully theres a little useful advice above. You can claim compensation if your flight is delayed for more than three hours on your final destination, and the cause is within the British Airways control. Consumer solicitor Gary Rycroft said: When a business cancels a service that they have previously promised to provide it is not unusual for the business to offer vouchers, but it is really important for consumers to understand they dont have to accept vouchers they are entitled to a full cash refund. (it worked for a number of people as little as an hour ago), Hi. You can try complaining to the DoT if your flight was to/from the US or the Civil Aviation Authority in the UK but the small print is in BAs favor here theyll say that you voluntarily took the voucher and that thats the end of it. Alternatively, you can send your complaint to CEDR using the European Commissions online dispute resolution form Thanks just did at least I now have a record of my application for a refund that is somewhere in BAs system. Of course this didnt happen and I received a voucher instead. Will update once I get my refund. Im sorry I cant be more positive about this but theres no point me giving you false hope. Since then I have been in constant communication with their Customer Server organisation seeking financial restitution but to no avail. It sent the damn form in and now I have a voucher. Under normal circumstances your refund will be processed within 7 working days of form submission, but please be aware that it may take up to two billing cycles before appearing on your credit card statement. regarding COVID-19 and flying with British Airways. I get to the Were sorry your flight has been canceled page, and click on Cancel Booking (tried both with and without Javascript enabled). She was extremely helpful, used my voucher to book a flight in September and organised the cash and Avios refund for my cancelled June/July flight. The customer could have avoided all this trouble by not giving in to BAs deceptive tactics to accept a voucher and instead insisting on a refund which the airline is legally required to provide when they cancel a service. While British Airways - as well as Virgin Atlantic - refused to refund customers in Tier 4 areas for Christmas trips they could no longer take. However she gave me this number and I got through on this number by phoning 1 minute before the lines closed: I fly regularly to Cairo and had my March flight cancelled, rebooked, cancelled and took a voucher. Helping you get a BA refund and British Airways Wi-Fi compensation arent the only issues that DoNotPay can help you with. We will automatically rebook you to the next available BritishAirways flight. Unfortunately I fell to their trap when clicking on refund button back in March and applied for a voucher by mistake. Please try again later. Ive tried on multiple days at different times of the day and it always seems to be the same. The refund will be paid onto the orginal form of payment. Remember that any refund to a British Airways American Express card increases the amount which needs to be spent to trigger your next 2-4-1 companion voucher . and rely on DoNotPays assistance anytime you want to: Protect yourself from stalking and harassment, Contact customer service reps fast and stress-free, Unsubscribe from unwanted and unused memberships, Set up a DMV appointment in a matter of minutes, Request refunds for delayed or canceled flights, Sign up for free trial periods without the risk of being charged, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? [] Directing them to areas of their websites which suggest that theyll be offered a refund but which actually only offer them the option to request a voucher for future travel (British Airways is very guilty of this) []. British Airways did not act in good faith here. Have been trying for 7 hours (yes 7!). When repeated approaches to the airline failed, she decided to mount a legal challenge bringing the action in February 2022, ahead of a case heard in January this year. Refunds will be processed by BA in date order. Thank You! Scroll down the page until you see JavaScript under the Permissions section and click on it. I asked for a refund. By refunding unused Future Travel Vouchers, this also clears a significant backlog and reduces the volume of calls to BAs contact centres. How much more do they need? You must then claim this refund at the same time as claiming a refund for the parts of your journey you did not fly. Choose the currency you used when paying for the ticket. Ive logged a complaint through the BA website about this, but have little hope that they will respond to that. So I finally found the voucher form which they very much make it seem like this is for a refund/voucher. Im really pleased this helped out. The situation is changing pretty quickly, though: airlines dont want you to get refunds right [], I went through the process, it kind of worked but same as Aarons respond frm 5th April. Ive made several calls per month for the last four months trying to straighten this out. [] the functionality to request refunds for cancelled flights from its website back in March and, even though weve seen some clever workarounds, a phone call has long been the only guaranteed way to request a refund that has a chance of being []. [] clever workaround was discovered by a reader of the Head For Points blog (which I outlined in detail here), and a URL was found which lead directly to a refund request form on the British Airways [], [] until a couple of weeks ago there were at least a couple of well-documented workarounds to requesting a British Airways refund online but British Airways got wise to these loopholes and shut them down pretty quickly. Its purpose is to help you manage your customers as well as suppliers and bank accounts efficiently.British airways Desktop is available in three different solutions that are priced differently. Ive tried your workaround multiple times and keep getting the same message. I havent received refund confirmation from BA. Under your canceled flight, click the cancel & refund flight(s) button. Show all | Hide all show Types of refunds Secondly, assuming point 2 is correct (and the button is useless) why force people to call in to an already overwhelmed phone line service when the option to request a refund online has been available for years.